Frequently Asked Questions

If you are using private health insurance, please bring a referral letter from your general practitioner or physiotherapist, along with your insurance policy number and pre-authorisation code. Additionally, contact the hospital where your consultation is scheduled to ensure that any images or reports from external hospitals are transferred in advance, as this will save considerable time.

For insured patients, consultation fees are determined by the scales provided by major insurance companies, with Mr. Mathew being recognised by most of them. For self-pay patients, fees vary depending on the clinic location. Additional charges for investigations and medications may apply, as determined by the individual hospitals. Further details can be provided upon request.

The new patient consultation can last up to 30 minutes. It is important to note that some conditions are relatively simple and some complex and the timing may vary as necessary to make sure you have clearly understood the suspected pathology and the management plan. Follow up appointments can last up to 15 minutes but again can vary.

The decision for surgery is not always easy and adequate time will be offered to ensure you understand what is involved. Once you have decided on surgery you will be consented for the operation and Mr. Mathew will provide you with an OPCS code. Once you have been given the OPCS code you should inform your insurance company to obtain authorization. Occasionally multiple OPCS codes are required for one operation and this would represent two or more different procedures being performed in the one operation. In the days before your scheduled procedure, the hospital will contact you and give you the information you need for the day of surgery.

You are invited to a video consultation via Zoom or Microsoft Teams. It is recommended to use a device that allows you to keep both hands free, in case self-examination is required. Please ensure your camera and microphone are functioning prior to the meeting. Use the join meeting link provided in the email to access the consultation. You may need to download the Zoom or Teams application in advance. Video consultations are charged at the same rate as face-to-face consultations and can be arranged by contacting my personal assistant.

Most insurance companies include x-rays as part of the initial authorisation; however, it is advisable to confirm this beforehand. Many orthopaedic conditions necessitate an x-ray, which can often be performed on the same day. Scans, such as MRI, CT, and ultrasound, are typically scheduled for a separate day, with a follow-up appointment required to discuss the results. These scans are generally costly, and insurance companies usually require prior authorisation. For self-pay patients, hospitals will directly charge for x-rays and scans.

While complications in hand and wrist surgery are rare, they can occur. A thorough post-operative evaluation and clinical review by Mr. Mathew and his team will help identify any issues early, ensuring they are promptly investigated and treated. In case of an emergency, please contact the hospital directly and inform Mr. Mathew through the practice manager.